Shipping policy

At Azzéa, every order is carefully prepared and packed before it makes its way to you.

Where We Ship

We currently offer complimentary shipping across India to all serviceable PIN codes.

Order Processing

Orders are typically processed and dispatched within 1–2 business days of order confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day. During launches, promotional periods or other periods of high order volumes, dispatch may take slightly longer. We will endeavour to keep you informed in the event of an unusual delay.

Delivery Timelines

Orders are typically delivered within 7 business days from dispatch, depending on the delivery location and serviceability of the PIN code.

Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, weather conditions or disruptions in transit.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details on your registered email address and/or mobile number.

Please allow some time for the tracking information to be updated by our delivery partner after dispatch.

Delivery Address

Please ensure that your shipping address, PIN code and contact details are complete and accurate when placing your order.

If you notice an error in your delivery details, please contact us at support@azzea.in or WhatsApp us at 9220840080 as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.

Delivery Attempts

Our delivery partner will make up to three attempts to deliver your order.

If the order cannot be delivered due to an incorrect or incomplete address, the recipient being unavailable or unsuccessful delivery attempts, the package may be returned to us.

Should you wish to have the order shipped again, additional shipping charges may apply.

Damaged or Incorrect Products

Every Azzéa order undergoes a quality check before dispatch. In the unlikely event that you receive a product that is damaged or different from the product you ordered, please contact us at support@azzea.in or WhatsApp us at 9220840080 within 2 days of receiving your order.

Please share your order number along with clear photographs of the product and its packaging to help us review the issue.

Once the issue has been verified by our team, we will arrange for the product to be collected at no additional cost to you and issue a full refund to the original payment method.

Lost or Delayed Shipments

If your order has been dispatched but has not reached you within the expected delivery timeframe, please contact us at support@azzea.in or WhatsApp us at 9220840080. We will coordinate with our delivery partner to trace the shipment and assist you with a resolution.