Return and Exchange Policy

We want every pair of Azzéa shoes to feel right from the very first wear. We encourage you to refer to the Size Guide and individual Fit Notes on each product page before making your selection.

If you would like to return or exchange your shoes, please raise your request within 7 days from the date you receive your order. To be eligible for a return or exchange, the shoes must be unworn, undamaged and in their original, saleable condition, with all original packaging, tags and accessories included. The sticker affixed to the sole must remain intact; once this sticker has been removed, the shoes cannot be returned or exchanged.

We recommend trying your shoes on a clean, smooth surface and taking care not to mark, scuff or damage the soles while checking the fit. Shoes showing signs of wear, damage or alteration, or returned without the sole sticker, original packaging, tags or accessories, will not be eligible for return or exchange.

All returned products will undergo a quality check at our warehouse. A return or exchange will be accepted only once the product has successfully passed this inspection.

Size Exchange

If your Azzéa shoes are not the right fit, you may choose to exchange them for another size, subject to availability. If the size you require is not available, you will receive a credit note for the value of the returned product.

We offer one size exchange per product. If the exchanged size is still not the right fit, you may return the product and receive a credit note for its value.

The credit note will be valid for 12 months from the date of issue and may be used towards a future Azzéa purchase.

Return

For accepted returns, Azzéa will issue a credit note for the value of the returned product, valid for 12 months from the date of issue. The credit note may be used towards a future Azzéa purchase.

Damaged or Incorrect Products

Every Azzéa order undergoes a quality check before dispatch. In the unlikely event that you receive a product that is damaged or different from the product you ordered, please contact us at [customer care email/WhatsApp number] within 2 days of receiving your order.

Please share your order number along with clear photographs of the product and its packaging to help us review the issue.

Once the issue has been verified by our team, we will arrange for the product to be collected at no additional cost to you and issue a full refund to the original payment method.

Products reported as damaged or incorrect must not have been worn or subsequently damaged after delivery.